How to View and Manage Learning Tickets


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How to View and Manage Tickets

Where can I view my tickets? 

  • Log in to your account.
  • Click View Tickets from the Home page or Tickets from the navigation bar.


How can I filter my tickets? 

  • Click on the ticket status dropdown and select the desired status.
    • All Tickets: Displays all tickets, regardless of status (excluding Archive). 
    • Open or Pending: Displays tickets that have not been resolved yet. 
    • Resolved or Closed: Displays tickets that have been resolved. 
    • Archive: Tickets are archived if no action has been performed in the last 30 days.

 

How can I submit a new ticket?  

  • Log in to your account.
  • Click Submit a Ticket from the Home page or navigation bar. 
  • Select the appropriate product from the dropdown menu.
  • Fill out the form as thoroughly as possible. 



Archived Tickets

What is an archived ticket?

Tickets are archived if no action has been performed in the last 30 days. These tickets are not deleted; instead, they are moved to the Archived section, which you can view at any time. 


How can I reopen or respond to an archived ticket if I want to follow up on the same subject/issue? 

While it is not possible to reopen an archived ticket, you can reply to it, and a new, follow-up ticket will be created in the system. 


When an archived ticket is replied to, the subject of the new ticket will show as 'RE: archive ticket number: archive ticket subject"

  • e.g. 'RE:123456: Password reset help'