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jQuery('#helpdesk_ticket_custom_field_cf_i_am_a_551112_25000089948').nested_select_tag({"data_tree":[["Company Admin or Individual Account","Company Admin or Individual Account",[["Assessments/Compentencies","Assessments/Compentencies",[["Autoroute","Autoroute"],["Remove","Remove"],["Reset","Reset"]]],["Assignments and Notifications","Assignments and Notifications",[["Creating or Modifying Custom Diplomas","Creating or Modifying Custom Diplomas"],["Customizing email notifications","Customizing email notifications"],["How to assign training","How to assign training"],["How to enable and disable notifications for assigned training.","How to enable and disable notifications for assigned training."],["Incorrect information in training","Incorrect information in training"],["Learners/Trainees did not receive notifications for their training.","Learners/Trainees did not receive notifications for their training."],["Learners/Trainees received a training notification that they shouldn't 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<div class="control-group ticket_section">
                     <label class=" required control-label cf_i_am_a_551112-label " for="helpdesk_ticket_cf_i_am_a_551112">I am a...</label>
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<option value="Company Admin or Individual Account">Company Admin or Individual Account</option>
<option value="Trainee or Learner">Trainee or Learner</option>
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<div class="control-group ticket_section">
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<option value="Consent Forms">Consent Forms</option>
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<option value="Drug and Alcohol">Drug and Alcohol</option>
<option value="Employee Portal">Employee Portal</option>
<option value="Encounter log">Encounter log</option>
<option value="Hearing">Hearing</option>
<option value="Login">Login</option>
<option value="Medical surveillance">Medical surveillance</option>
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<option value="PFT Module">PFT Module</option>
<option value="Report Writer">Report Writer</option>
<option value="SaaS Administration">SaaS Administration</option>
<option value="Safety">Safety</option>
<option value="Scheduler">Scheduler</option>
<option value="Security">Security</option>
<option value="Self-Hosted">Self-Hosted</option>
<option value="Services">Services</option>
<option value="Support Center">Support Center</option>
<option value="System settings">System settings</option>
<option value="Sales">Sales</option>
<option value="Vaccination">Vaccination</option>
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Request/Wishlist for Case Management"]]],["Reports/Export","Reports/Export",[["Getting error - Report Cancelled","Getting error - Report Cancelled"],["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How do I find a report to print ...?","How do I find a report to print ...?"],["How do I get a change to my OHM export file?","How do I get a change to my OHM export file?"],["How do I get Establishment name to print on OSHA reports?","How do I get Establishment name to print on OSHA reports?"],["How do I get the latest changes to the OSHA electronic submission reports?","How do I get the latest changes to the OSHA electronic submission reports?"],["How do I get the OSHA reports for electronic submission?","How do I get the OSHA reports for electronic submission?"],["How do I tell what field is missing from OSHA report file and how to fix it?","How do I tell what field is missing from OSHA report file and how to fix it?"],["How to require/print certain fields on OSHA reports?","How to require/print certain fields on OSHA reports?"],["I did not receive my Case Management export data.","I did not receive my Case Management export data."],["I need an export of my Case Management data.","I need an export of my Case Management data."],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["My report is missing cases or data that should be there or the result data is incorrect.","My report is missing cases or data that should be there or the result data is incorrect."],["State FROI has been updated and need latest version in OHM","State FROI has been updated and need latest version in OHM"],["There is data missing from the Case Management export data","There is data missing from the Case Management export data"],["Where do I fill in data missing in my OSHA electronic file?","Where do I fill in data missing in my OSHA electronic file?"],["Where do you fill in data appearing on a report?","Where do you fill in data appearing on a report?"],["Why are cases missing from my OSHA report?","Why are cases missing from my OSHA report?"],["Why are cases not included in my electronic OSHA file?","Why are cases not included in my electronic OSHA file?"],["Why are employees missing from my report?","Why are employees missing from my report?"],["Why did my scheduled job not run today?","Why did my scheduled job not run today?"],["Why is gender missing on my OSHA electronic reports?","Why is gender missing on my OSHA electronic reports?"]]]]],["Consent Forms","Consent Forms",[["Error/Issue","Error/Issue",[["Signature pad not working with OHM","Signature pad not working with OHM"],["Signature Pad not working without Internet Explorer mode","Signature Pad not working without Internet Explorer mode"],["Unable to sign Consent Form","Unable to sign Consent Form"]]],["How-to","How-to",[["How do I add a signature field to a consent form?","How do I add a signature field to a consent form?"],["How do I create a consent form?","How do I create a consent form?"],["How do I set up a signature pad?","How do I set up a signature pad?"]]]]],["Demographics","Demographics",[["Error/Issue","Error/Issue",[["Can't find an employee that was there previously","Can't find an employee that was there previously"],["How do I archive an employee?","How do I archive an employee?"],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["What does this error saving employee in OHM mean?","What does this error saving employee in OHM mean?"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"],["What does this import error mean?","What does this import error mean?"]]],["How-to","How-to",[["How can I add a new field to Demographics?","How can I add a new field to Demographics?"],["How do I add an employee?","How do I add an employee?"],["How do I convert historical code for a table where we are changing all the codes?","How do I convert historical code for a table where we are changing all the codes?"],["How do I create a consent form?","How do I create a consent form?"],["How do I delete an employee?","How do I delete an employee?"],["How do I get back an employee accidentally deleted?","How do I get back an employee accidentally deleted?"],["How do I merge duplicate employee records?","How do I merge duplicate employee records?"],["How to make a change to a demographic record.","How to make a change to a demographic record."],["How do I share an employee to another location?","How do I share an employee to another location?"],["How do I test an import?","How do I test an import?"],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"]]],["Imports","Imports",[["Changes affecting SFTP transfers","Changes affecting SFTP transfers"],["Data missing or incorrect after Import","Data missing or incorrect after Import"],["Employees not added/updated by import","Employees not added/updated by import"],["Help with changing the import format","Help with changing the import format"],["How do I setup an employee import from Workday?","How do I setup an employee import from Workday?"],["How do I set up an Import format?","How do I set up an Import format?"],["Portal Username being updated","Portal Username being updated"]]],["Program Requests","Program Requests",[["Feature Request/Wishlist for Demographics","Feature Request/Wishlist for Demographics"],["How do I get a change to my OHM export file?","How do I get a change to my OHM export file?"]]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How can I print a report of an employee medical record?","How can I print a report of an employee medical record?"],["How do I find a report to print ...?","How do I find a report to print ...?"],["How do I get Establishment name to print on OSHA reports?","How do I get Establishment name to print on OSHA reports?"],["How many active employees does X customer have in their DB?","How many active employees does X customer have in their DB?"],["I have 2 or more duplicate employees.","I have 2 or more duplicate employees."],["My report is not printing the correct data.","My report is not printing the correct data."],["Why are employees missing from my report?","Why are employees missing from my report?"]]]]],["Documents/Scanning","Documents/Scanning",[["Error/Issue","Error/Issue",[["Can't scan multiple pages","Can't scan multiple pages"],["I am getting an error -4011 when trying to scan into OHM","I am getting an error -4011 when trying to scan into OHM"],["I am getting an error -4012 when trying to scan into OHM","I am getting an error -4012 when trying to scan into OHM"],["I am getting an error -4047 when trying to scan into OHM","I am getting an error -4047 when trying to scan into OHM"],["I am getting an error about Active X needing to be installed.","I am getting an error about Active X needing to be installed."],["I am getting an error can't connect to scanner in OHM","I am getting an error can't connect to scanner in OHM"],["I am getting an error No Image/Document when trying to view a document?","I am getting an error No Image/Document when trying to view a document?"],["I am getting an error viewing documents or documents come up blank.","I am getting an error viewing documents or documents come up blank."],["I can't view image after it is scanned in - the preview is blank.","I can't view image after it is scanned in - the preview is blank."]]],["How-to","How-to",[["How do I connect my scanner to OHM?","How do I connect my scanner to OHM?"],["I need to install Active X files and need instructions.","I need to install Active X files and need instructions."]]]]],["Drug and Alcohol","Drug and Alcohol",[["Error/Issue","Error/Issue",[["A person was selected twice for random drug testing?","A person was selected twice for random drug testing?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"]]],["How-to","How-to",[["How do I do a random drug test selection list?","How do I do a random drug test selection list?"],["How does OHM generate random drug test selection lists?","How does OHM generate random drug test selection lists?"],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"]]],["Program Requests","Program Requests",[["Feature Request/Wishlist for Drug/Alcohol","Feature Request/Wishlist for Drug/Alcohol"]]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How do I find a report to print ...?","How do I find a report to print ...?"],["Why are employees missing from my report?","Why are employees missing from my report?"]]]]],["Employee Portal","Employee Portal",[["Error/Issue","Error/Issue",[["How do I reset my password for portal?","How do I reset my password for portal?"],["Too many active employees","Too many active employees"],["Appointment availability not correct","Appointment availability not correct"],["I can't find the form I am supposed to fill out","I can't find the form I am supposed to fill out"]]],["How-to","How-to",[["Are my email notifications turned on?","Are my email notifications turned on?"],["How do I make a portal user inactive?","How do I make a portal user inactive?"],["What is my company name?","What is my company name?"]]]]],["Encounter log","Encounter log",[["Error/Issue","Error/Issue",[["I am getting encounter in use error but that person is not in the encounter.","I am getting encounter in use error but that person is not in the encounter."],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["OHM timed out and did not save my Narrative entry","OHM timed out and did not save my Narrative entry"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why am I getting this error trying to save a change to a questionnaire?","Why am I getting this error trying to save a change to a questionnaire?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"],["Why are employees not receiving questionnaire e-mails?","Why are employees not receiving questionnaire e-mails?"],["Why am I unable to add data to X screen in my encounter?","Why am I unable to add data to X screen in my encounter?"],["I am getting an Unexpected error has occurred when saving encounter","I am getting an Unexpected error has occurred when saving encounter"]]],["How-to","How-to",[["Can I enlarge the font on the OHM screens?","Can I enlarge the font on the OHM screens?"],["How do I add a new encounter/visit type?","How do I add a new encounter/visit type?"],["How do I add a new exam to my encounter type?","How do I add a new exam to my encounter type?"],["How do I add a new screen to my encounter type?","How do I add a new screen to my encounter type?"],["How do I add/remove a column on the listing grid?","How do I add/remove a column on the listing grid?"],["How do I change a narrative that has been signed?","How do I change a narrative that has been signed?"],["How do I change PPD options?","How do I change PPD options?"],["How do I create a questionnaire?","How do I create a questionnaire?"],["How do I delete an encounter?","How do I delete an encounter?"],["How do I set myself as a default examiner and default clinic on the encounter data entry?","How do I set myself as a default examiner and default clinic on the encounter data entry?"],["How do I set up encounter type to ask to link to an injury case?","How do I set up encounter type to ask to link to an injury case?"],["How do I setup a new encounter visit type?","How do I setup a new encounter visit type?"],["How do I unlink an encounter linked to an incorrect case?","How do I unlink an encounter linked to an incorrect case?"],["How do I unlock an encounter?","How do I unlock an encounter?"],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"]]],["Reports/Export","Reports/Export",[["How do I find a report to print?","How do I find a report to print?"],["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How can I print a report of an employee medical record?","How can I print a report of an employee medical record?"],["How do I find a report to print ..?","How do I find a report to print ..?"],["How do I print a report of all the visits for a clinic?","How do I print a report of all the visits for a clinic?"],["How do I print a report of number of each visit type?","How do I print a report of number of each visit type?"],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["Why are employees missing from my report?","Why are employees missing from my report?"]]]]],["Hearing","Hearing",[["Error/Issue","Error/Issue",[["A test is showing a shift that should not be?","A test is showing a shift that should not be?"],["I am getting an error transferring tests from my audiometer.","I am getting an error transferring tests from my audiometer."],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["Why am I getting a security violation error?","Why am I getting a security violation error?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"],["Why is this person getting scheduled for a hearing test 1 month after their test?","Why is this person getting scheduled for a hearing test 1 month after their test?"]]],["How-to","How-to",[["Current hearing test is using the wrong baseline.","Current hearing test is using the wrong baseline."],["How do I make sure OHM is using age correction?","How do I make sure OHM is using age correction?"],["How do I revise a baseline?","How do I revise a baseline?"],["How do I set up my (model name) audiometer?","How do I set up my (model name) audiometer?"],["How do I set up my audiometer to transfer tests into OHM?","How do I set up my audiometer to transfer tests into OHM?"],["My calibration is not showing on the Calibration screen.","My calibration is not showing on the Calibration screen."],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"],["How do I import hearing data from a file?","How do I import hearing data from a file?"],["Is this model X audiometer compatible for transfer into OHM?","Is this model X audiometer compatible for transfer into OHM?"],["The calbration date is not showing on my hearing tests.","The calbration date is not showing on my hearing tests."]]],["Program Requests","Program Requests",[["How do I add a field to the data entry screen?","How do I add a field to the data entry screen?"]]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How do I change the paragraph wordin on the evaluation letter?","How do I change the paragraph wordin on the evaluation letter?"],["How do I find a report to print ...?","How do I find a report to print ...?"],["Why are employees missing from my report?","Why are employees missing from my report?"]]]]],["Login","Login",[["Error/Issue","Error/Issue",[["How do I reset my password for portal?","How do I reset my password for portal?"],["How do I reset my password that was forgotten?","How do I reset my password that was forgotten?"],["I forgot my password and now my user is inactive?","I forgot my password and now my user is inactive?"],["\"Maximum number of licensed users reached\" error","\"Maximum number of licensed users reached\" error"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Unable to login using SSO","Unable to login using SSO"],["Why am I getting OHM not responding or can't login?","Why am I getting OHM not responding or can't login?"],["I am getting a message that my user is inactive?","I am getting a message that my user is inactive?"],["I am getting user name or password failed error?","I am getting user name or password failed error?"],["I am being prompted to reset password every day.","I am being prompted to reset password every day."],["What is the URL for my site?","What is the URL for my site?"]]],["Security","Security",[["What is the minimum or maximum password length for OHM?","What is the minimum or maximum password length for OHM?"]]]]],["Medical surveillance","Medical surveillance",[["Error/Issue","Error/Issue",[["Exams Due emails not received","Exams Due emails not received"],["How do I resolve a Test not Defined error on Lab import?","How do I resolve a Test not Defined error on Lab import?"],["How do I resolve Panel Not Defined error on Lab import?","How do I resolve Panel Not Defined error on Lab import?"],["Required Exams due dates are not calculated correctly","Required Exams due dates are not calculated correctly"],["When importing 2 lab files for 1 person with same date, only 1 imports?","When importing 2 lab files for 1 person with same date, only 1 imports?"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why is the due date on my exam not correct?","Why is the due date on my exam not correct?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"],["Why are employees not receiving questionnaire e-mails?","Why are employees not receiving questionnaire e-mails?"],["Why is this person getting scheduled for a hearing test 1 month after their test?","Why is this person getting scheduled for a hearing test 1 month after their test?"]]],["How-to","How-to",[["How do I change PPD options?","How do I change PPD options?"],["How do I create a custom questionnaire?","How do I create a custom questionnaire?"],["How do I create a questionnaire?","How do I create a questionnaire?"],["How do I enroll a group of employees into a surveillance program?","How do I enroll a group of employees into a surveillance program?"],["How do I exempt a person from a required program?","How do I exempt a person from a required program?"],["How do I send questionnaire e-mails to employees for them to fill out?","How do I send questionnaire e-mails to employees for them to fill out?"],["How do I set up a new surveillance program and exam?","How do I set up a new surveillance program and exam?"],["I made a change to my program so how do I update all the due date requirements?","I made a change to my program so how do I update all the due date requirements?"],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"],["Why is due date incorrect for a certain exam/program?","Why is due date incorrect for a certain exam/program?"],["Why is it not seeing the last exam and showing someone not compliant for a program?","Why is it not seeing the last exam and showing someone not compliant for a program?"],["Why is this person getting scheduled for a hearing test 1 month after their test?","Why is this person getting scheduled for a hearing test 1 month after their test?"]]],["Imports","Imports",[["When importing 2 lab files for 1 person with same date, only 1 imports?","When importing 2 lab files for 1 person with same date, only 1 imports?"]]],["Program Requests","Program Requests",[["Please add the ability to track ..... in OHM","Please add the ability to track ..... in OHM"]]],["Reports/Export","Reports/Export",[["Exams Due emails not received","Exams Due emails not received"],["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How do I find a report to print?","How do I find a report to print?"],["How do I print a report of everyone due for a certain program?","How do I print a report of everyone due for a certain program?"],["How do I print lab test results?","How do I print lab test results?"],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["Why are employees missing from my report?","Why are employees missing from my report?"],["Why are vaccinations missing from my report?","Why are vaccinations missing from my report?"],["Why did my scheduled job not run today?","Why did my scheduled job not run today?"],["Why is my Demographics import taking so long or why did my Demographics import not finish?","Why is my Demographics import taking so long or why did my Demographics import not finish?"]]]]],["Mobile App","Mobile App",[["How-to","How-to",[["Unable to sign new consent form","Unable to sign new consent form"],["How do I set up the Mobile app for vaccination events?","How do I set up the Mobile app for vaccination events?"]]],["Program Requests","Program Requests",[]],["Error/Issue","Error/Issue",[["I am getting an error logging into the mobile app","I am getting an error logging into the mobile app"],["Unable to sign new consent form","Unable to sign new consent form"]]]]],["PFT Module","PFT Module",[["Error/Issue","Error/Issue",[["Device Proxy Error","Device Proxy Error"],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["Why am I getting a security violation error?","Why am I getting a security violation error?"]]],["How-to","How-to",[["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"],["Change predicted values to NHANES","Change predicted values to NHANES"]]],["Program Requests","Program Requests",[]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How do I find a report to print?","How do I find a report to print?"]]]]],["Report Writer","Report Writer",[["How-to","How-to",[["How do I get the report writer install files?","How do I get the report writer install files?"]]]]],["SaaS Administration","SaaS Administration",[["How-to","How-to",[["How can I get a test environment to test latest version or test a new import?","How can I get a test environment to test latest version or test a new import?"],["How can I get upgraded to latest version of OHM?","How can I get upgraded to latest version of OHM?"],["Can you increase the time out length?","Can you increase the time out length?"],["How do I request a backup of my database and documents?","How do I request a backup of my database and documents?"]]],["Error/Issue","Error/Issue",[["System down or page not available.","System down or page not available."],["System Slowness","System Slowness"]]],["Program Requests","Program Requests",[["Deploy SSO Certificate","Deploy SSO Certificate"]]]]],["Safety","Safety",[["Error/Issue","Error/Issue",[["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why are cases missing from my OSHA report?","Why are cases missing from my OSHA report?"]]],["How-to","How-to",[["How can I add a new field to Safety","How can I add a new field to Safety"],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"]]],["Program Requests","Program Requests",[]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How do I get Establishment name to print on OSHA reports?","How do I get Establishment name to print on OSHA reports?"],["How do I get the latest changes to the OSHA electronic submission reports?","How do I get the latest changes to the OSHA electronic submission reports?"],["How do I get the OSHA reports for electronic submission?","How do I get the OSHA reports for electronic submission?"],["Why are cases missing from my OSHA report?","Why are cases missing from my OSHA report?"],["Why are cases not included in my electronic OSHA file?","Why are cases not included in my electronic OSHA file?"],["How do I find a report to print?","How do I find a report to print?"]]]]],["Scheduler","Scheduler",[["Error/Issue","Error/Issue",[["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"],["Why are employees not receiving questionnaire e-mails?","Why are employees not receiving questionnaire e-mails?"],["Why are scheduled appointments changing to No Show Before the appointment time?","Why are scheduled appointments changing to No Show Before the appointment time?"],["Why can't I see an appointment or appointment group?","Why can't I see an appointment or appointment group?"]]],["How-to","How-to",[["How can I add a new field to Scheduler?","How can I add a new field to Scheduler?"],["How do I setup appointment notification?","How do I setup appointment notification?"],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"],["How do I grant access to an appointment group?","How do I grant access to an appointment group?"],["How do I add a block out time?","How do I add a block out time?"],["How do I set up appointment reminder e-mails?","How do I set up appointment reminder e-mails?"],["How do I set up portal appointment availablity?","How do I set up portal appointment availablity?"]]],["Program Requests","Program Requests",[["I want a change or improvement made to the Scheduler","I want a change or improvement made to the Scheduler"]]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["Why are employees missing from my report?","Why are employees missing from my report?"],["Why did my scheduled job not run today?","Why did my scheduled job not run today?"],["How do I find a report to print?","How do I find a report to print?"]]]]],["Security","Security",[["Reports/Export","Reports/Export",[["How do I restrict users to only see certain reports?","How do I restrict users to only see certain reports?"]]],["Error/Issue","Error/Issue",[["I am being prompted to change my password every single day.","I am being prompted to change my password every single day."]]],["How-to","How-to",[["How do I inactivate a user account?","How do I inactivate a user account?"],["How do I restrict a user to see only employees at their location?","How do I restrict a user to see only employees at their location?"],["How do I set up a new user account?","How do I set up a new user account?"],["What security level is needed to do X?","What security level is needed to do X?"],["Org views are restricting access to lookup tables","Org views are restricting access to lookup tables"]]]]],["Self-Hosted","Self-Hosted",[["Error/Issue","Error/Issue",[["What does this installation error mean when installing new version?","What does this installation error mean when installing new version?"],["I am getting an error No Image/Document when trying to view a document?","I am getting an error No Image/Document when trying to view a document?"],["OHM application will not start","OHM application will not start"],["Server errors or issues","Server errors or issues"],["Tomcat service will not start","Tomcat service will not start"]]],["How-to","How-to",[["What version of Tomcat is supported with version ? of OHM?","What version of Tomcat is supported with version ? of OHM?"],["Where can I get the installation instructions for OHM?","Where can I get the installation instructions for OHM?"],["How can I get the installation package for the latest version of OHM?","How can I get the installation package for the latest version of OHM?"],["How can I get upgraded to latest version of OHM?","How can I get upgraded to latest version of OHM?"],["How can I get release notes for the latest version of OHM?","How can I get release notes for the latest version of OHM?"],["How do I save disc space?","How do I save disc space?"],["How do I upgrade my Tomcat and SQL?","How do I upgrade my Tomcat and SQL?"],["I need someone to walk me through the upgrade/installation","I need someone to walk me through the upgrade/installation"]]]]],["Services","Services",[["Services Request/Question","Services Request/Question",[["General question for support","General question for support"],["Hand-Off to Support","Hand-Off to Support"],["How do I contact my project manager?","How do I contact my project manager?"]]]]],["Support Center","Support Center",[["How-to","How-to",[["How can I mark someone as the new administrator for OHM tickets and e-mails?","How can I mark someone as the new administrator for OHM tickets and e-mails?"],["How to I update the contact and e-mail for OHM tickets/e-mails?","How to I update the contact and e-mail for OHM tickets/e-mails?"],["What does this release note item mean?","What does this release note item mean?"]]]]],["System settings","System settings",[["Archived","Archived",[["How do I un-archive?","How do I un-archive?"],["How do I setup and run an archive job?","How do I setup and run an archive job?"],["Why am I getting an error while un-archiving?","Why am I getting an error while un-archiving?"]]],["General Options","General Options",[["How do I change my timezone?","How do I change my timezone?"],["How do set up MD Guidelines with OHM?","How do set up MD Guidelines with OHM?"],["How do I change the signature template?","How do I change the signature template?"]]],["How-to","How-to",[["How do I change a security group to be able to do X thing?","How do I change a security group to be able to do X thing?"],["How do I convert historical code for a table where we are changing all the codes?","How do I convert historical code for a table where we are changing all the codes?"],["How do I find a specific table name in OHM?","How do I find 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<option value="Manage Compliance / Safety (PureOHS)">Manage Compliance / Safety (PureOHS)</option>
<option value="View Clinic Data (Employer Portal)">View Clinic Data (Employer Portal)</option>
<option value="Sales">Sales</option></select><div class="level_2"><label class="required">Area</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_area877353_551112_25000091146" name="helpdesk_ticket[custom_field][cf_area877353_551112]"><option value="">...</option>
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jQuery('#helpdesk_ticket_custom_field_cf_i_am_a_551112_25000089946').nested_select_tag({"data_tree":[["Company Admin or Individual Account","Company Admin or Individual Account",[["Assessments/Compentencies","Assessments/Compentencies",[["Autoroute","Autoroute"],["Remove","Remove"],["Reset","Reset"]]],["Assignments and Notifications","Assignments and Notifications",[["Creating or Modifying Custom Diplomas","Creating or Modifying Custom Diplomas"],["Customizing email notifications","Customizing email notifications"],["How to assign training","How to assign training"],["How to enable and disable notifications for assigned training.","How to enable and disable notifications for assigned training."],["Incorrect information in training","Incorrect information in training"],["Learners/Trainees did not receive notifications for their training.","Learners/Trainees did not receive notifications for their training."],["Learners/Trainees received a training notification that they shouldn't 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<div class="control-group ticket_section">
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jQuery('#helpdesk_ticket_custom_field_cf_i_am_a_551112_25000089951').nested_select_tag({"data_tree":[["Company Admin or Individual Account","Company Admin or Individual Account",[["Assessments/Compentencies","Assessments/Compentencies",[["Autoroute","Autoroute"],["Remove","Remove"],["Reset","Reset"]]],["Assignments and Notifications","Assignments and Notifications",[["Creating or Modifying Custom Diplomas","Creating or Modifying Custom Diplomas"],["Customizing email notifications","Customizing email notifications"],["How to assign training","How to assign training"],["How to enable and disable notifications for assigned training.","How to enable and disable notifications for assigned training."],["Incorrect information in training","Incorrect information in training"],["Learners/Trainees did not receive notifications for their training.","Learners/Trainees did not receive notifications for their training."],["Learners/Trainees received a training notification that they shouldn't 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<div class="control-group ticket_section">
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<option value="Dashboard">Dashboard</option>
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<option value="Reporting">Reporting</option>
<option value="System Error/ Permformance">System Error/ Permformance</option>
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<option value="CWA - Clinical Work Area">CWA - Clinical Work Area</option>
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<option value="DOT Upload Utility">DOT Upload Utility</option>
<option value="Employer Portal">Employer Portal</option>
<option value="ePrescribe">ePrescribe</option>
<option value="File Maintenance / Utility">File Maintenance / Utility</option>
<option value="HL7">HL7</option>
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<option value="iSYSTOC">iSYSTOC</option>
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<option value="Screening">Screening</option>
<option value="Sigpad / Printer">Sigpad / Printer</option>
<option value="Staple Send / Email">Staple Send / Email</option>
<option value="State Registry">State Registry</option>
<option value="Tap2Chart">Tap2Chart</option>
<option value="Upgrade">Upgrade</option>
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<option value="eLite">eLite</option>
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<option value="SARA / Global Trade Transaction Monitor (GTTM)">SARA / Global Trade Transaction Monitor (GTTM)</option>
<option value="Label Designer">Label Designer</option>
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<option value="Poison Centre Notification (PCN)">Poison Centre Notification (PCN)</option>
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<option value="Power Entry">Power Entry</option>
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<option value="Regulatory Tracking">Regulatory Tracking</option>
<option value="Report Writer">Report Writer</option>
<option value="Rule Writer">Rule Writer</option>
<option value="UL Secure Connect / ULSC">UL Secure Connect / ULSC</option>
<option value="Security">Security</option>
<option value="Translation Manager">Translation Manager</option>
<option value="Transportation Wizard">Transportation Wizard</option>
<option value="VOC Haps">VOC Haps</option>
<option value="Web Viewer">Web Viewer</option>
<option value="Work Flow Manager">Work Flow Manager</option>
<option value="WGK Wizard">WGK Wizard</option>
<option value="WERCS Studio Platform">WERCS Studio Platform</option>
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<div class="control-group ticket_section">
                     <label class=" required control-label cf_category796201_551112-label " for="helpdesk_ticket_cf_category796201_551112">Category</label>
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              <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_category796201_551112_25000089944" name="helpdesk_ticket[custom_field][cf_category796201_551112]"><option value="">...</option>
<option value="Getting Started with WERCSmart">Getting Started with WERCSmart</option>
<option value="My Products">My Products</option>
<option value="My Retailers &amp; UPCs">My Retailers &amp; UPCs</option>
<option value="My Ingredients">My Ingredients</option>
<option value="My Account">My Account</option>
<option value="My Subscription">My Subscription</option>
<option value="My Billing/Payments">My Billing/Payments</option>
<option value="My Agency Service">My Agency Service</option>
<option value="Internal Use Only">Internal Use Only</option></select><div class="level_2"><label class="required">Area</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_detail120458_551112_25000089944" name="helpdesk_ticket[custom_field][cf_detail120458_551112]"><option value="">...</option>
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required?"],["What is a Private Label and what are the requirements?","What is a Private Label and what are the requirements?"],["How do I add my brand or product line?","How do I add my brand or product line?"],["How do I update my product?","How do I update my product?"],["Why do I see an auto-recertification message?","Why do I see an auto-recertification message?"],["Why is my product classified as Hazardous?","Why is my product classified as Hazardous?"]]],["Registration Management","Registration Management",[["I would like to request an expedited product assessment.","I would like to request an expedited product assessment."],["How do I transfer or clear a shopping cart?","How do I transfer or clear a shopping cart?"],["How do I submit or accept a distributor request?","How do I submit or accept a distributor request?"],["How do I copy a product from an existing product registration?","How do I copy a product from an existing product registration?"],["How do I Reset my Suspension?","How do I Reset my Suspension?"],["How do I Discontinue or Obsolete a Product?","How do I Discontinue or Obsolete a Product?"],["My product needs My Attention (Red) what do I do next?","My product needs My Attention (Red) what do I do next?"]]],["Regulatory Documents","Regulatory Documents",[["How do I update my company name and address on my Authored SDS?","How do I update my company name and address on my Authored SDS?"],["How do I obtain a dual language document for a battery?","How do I obtain a dual language document for a battery?"],["What is the status of my SDS authoring?","What is the status of my SDS authoring?"]]],["Battery/Battery Containing Product","Battery/Battery Containing Product",[["I cannot find my battery for my battery-containing product.","I cannot find my battery for my battery-containing product."],["What is the common name for my battery?","What is the common name for my battery?"],["I need to add my battery to WERCSmart","I need to add my battery 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Remove a UPC and/or Retailer from a product registration?","How do I Remove a UPC and/or Retailer from a product registration?"],["How do I bulk upload UPCs?","How do I bulk upload UPCs?"],["I need help with a duplicate UPC","I need help with a duplicate UPC"]]]]],["My Ingredients","My Ingredients",[["Ingredient Entry","Ingredient Entry",[["How do I add to My Ingredient Library?","How do I add to My Ingredient Library?"],["I cannot find my ingredient in WERCSmart","I cannot find my ingredient in WERCSmart"],["What if my ingredients do not total 100%?","What if my ingredients do not total 100%?"],["When should I check publicly disclosed or trade secret?","When should I check publicly disclosed or trade secret?"]]],["Third Party Ingredient","Third Party Ingredient",[["How do I create a third party registration?","How do I create a third party registration?"],["How do I add a Third Party Formulation to my product registration?","How do I add a Third Party Formulation to my product 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                  </div>

<div class="control-group ticket_section">
                     <label class=" required control-label cf_retailer_primary_551112-label " for="helpdesk_ticket_cf_retailer_primary_551112">How may we help you?</label>
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<option value="Assessment Data">Assessment Data</option>
<option value="Retail Products">Retail Products</option>
<option value="Queries and Reports">Queries and Reports</option>
<option value="Other">Other</option>
<option value="Refeed Request">Refeed Request</option></select><div class="level_2"><label class="required">Provide Further Information</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_retailer_secondary_551112_25000079454" name="helpdesk_ticket[custom_field][cf_retailer_secondary_551112]"><option value="">...</option>
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